Bandit Labs
Solution
Built For Today's B2C Brands
Measure customer satisfaction for literally every support interaction, regardless of channel.
Bandit Labs makes it easy to have a complete view of your customers' satisfaction after every support interaction. Whether it's a customer-agent conversation on live chat, email, voice, and more, Bandit supports them all, making it the most complete and versatile customer satisfaction measurment software today.
AI-powered customer satisfaction measurement.
Bandit's AI uses state-of-the-art machine learning technology to understand how previous support interactions were rated by customers. Bandit then uses this knowledge to accurately measure customer satisfaction for all new support interactions, automatically, in real-time!
Built with security at the forefront.
We understand that your customers' data is paramount to your business. That's why we've built our AI system to strict security and privacy standards. We even offer on-premise deployments for corporate data centres or cloud environments.
Use Cases
How Businesses Are Using Bandit's Customer Satisfaction Measurments
Measure and Improve Service Performance
Track the quality of all of your customer support conversations and understand where you're meeting your service standard, where you're not, and what to do about it.
Identify Agent Coaching Opportunities
Help your team leads and QA teams be quicker and more efficient at identifying when a customer has a poor experience, investigating the root cause, and taking action to support agents.
Boost Morale
Sometimes customer support can feel like a thankless job. Engage and motivate your reps with personalized recognition for all the times they have delivered exceptional service.
Voice of Customer Reporting
Dramatically improve the granularity of the voice of customer reproting from your support channels. Combine customer satisfaction scores with reason of contact data to have a complete view of what customer issues are driving low satisfaction.
Product Reporting
Give your product team deeper insight into each time a customer contacts your support team regarding product issues that lead to low satisfaction.
Digital Experience Reporting
Help your digital CX professionals see every moment where customers encounter friction across your site when reaching out to support channels for help.
Want to see how we measure customer satisfaction for every support interaction?
Do you care deeply about identifying customer pain points in your support team processes, fixing issues early on, and improving customer loyalty? Book a demo today and see how you can have total visibility into the customer satisfaction of each and every one of your support conversations.
About
Who we are
We are a software company founded in May 2021 to develop machine learning models for customer support teams.
Our mission is to bring the latest and most advanced AI technology to support teams in today's B2C brands. We believe that the current era of AI disruption presents both challenges and opportunities for businesses. Those that are able to quickly adapt and leverage AI will thrive, while those that fail to do so risk being left behind at an unprecedented speed.
We are committed to developing the best AI solutions for businesses to help them stay ahead of the curve and succeed in a rapidly changing landscape.
I'm Patrick, the founder and head of AI at Bandit Labs, where I lead a small passionate team of natural langage processing researchers and engineers.
I studied machine learning and text classification at the University of Brititsh Columbia's Natural Language Processing Group. I love everything NLP and believe we're in the beginning of a golden age of AI for natural langauge.
Patrick Boutet
Founder, Head of AIContact
Contact Us
Location:
#170 422 Richards Street, Vancouver, BC, Canada
V6B 2Z4
Email:
info@banditlabs.io
Phone:
778-512-8695